Christian Africa
Admin & PRO Specialist | Sales & Marketing Professional
Dubai, UAE.About
Highly adaptable and results-oriented professional with extensive experience in comprehensive administrative support, UAE government relations (PRO services), and dynamic sales and marketing initiatives. Proven ability to streamline complex regulatory processes, drive client satisfaction, and achieve business objectives through strategic planning and effective communication. Eager to leverage diverse expertise to enhance operational efficiency and contribute to organizational growth.
Work
One Knock Businessmen Services
|Admin / PRO
Dubai, Dubai, UAE
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Summary
Administered comprehensive PRO services and managed critical government relations, ensuring seamless business operations and compliance for clients across various UAE entities.
Highlights
Successfully processed a high volume of UAE employment permits, entry visas, medical examinations, Emirates ID biometrics, and residence visa applications, ensuring 100% compliance with Immigration Department, Ministry of Labor, and MOHRE regulations.
Streamlined document clearing, submission, and collection processes for new and renewed trade licenses, significantly expediting approvals with the Dubai Economic Department and other key government entities.
Managed complex interactions with over 10+ government entities including Dubai Municipality, SIRA, RERA, TECOM, Dubai Chamber, and RTA, facilitating timely approvals for diverse client requirements.
Provided essential administrative and clerical support, enhancing office efficiency and supporting leadership staff in daily operations, presentations, and client communications.
Maintained up-to-date knowledge of evolving UAE compliance procedures, proactively advising clients to prevent delays and ensure regulatory adherence across all business transactions.
Western Union
|Admin / Sales & Marketing
Dubai, Dubai, UAE
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Summary
Managed diverse administrative, sales, and marketing functions, driving brand awareness, achieving sales targets, and fostering strong client relationships within a dynamic financial services environment.
Highlights
Developed and executed comprehensive marketing and sales strategies based on extensive competitor research, contributing to increased market penetration and brand visibility.
Successfully created and oversaw multiple marketing campaigns, including social media initiatives, to engage target audiences and promote financial products and services.
Achieved consistent sales targets by effectively negotiating deals, managing client expectations, and handling complaints, significantly enhancing overall customer satisfaction.
Collaborated cross-functionally with the Media Department to optimize campaign reach and impact, ensuring cohesive brand messaging across all promotional channels.
Maintained healthy relationships with a diverse client base, professionally addressing inquiries and gathering feedback to inform service improvements and client retention strategies.
Prepared detailed monthly reports on campaign performance and sales outcomes, providing actionable insights for continuous improvement in marketing and sales efforts.
Education
Dalubhasaan ng Lungsod ng San Pablo
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Bachelor of Science
Human Resources Management
Skills
Marketing & Sales
Marketing Strategy, Sales Strategy, Market Research, Campaign Management, Social Media Marketing, Client Relationship Management, Negotiation, Customer Service, Budget Management.
Administrative & Operations
Administrative Support, Office Management, Clerical Duties, Data Entry, Spreadsheet Development, Presentation Software, Document Management, Process Improvement.
Government Relations & Compliance
PRO Services (Public Relations Officer), UAE Regulatory Compliance, Visa Processing, Employment Permits, Trade License Applications, Government Liaison, Dubai Economic Department, Immigration Department, Ministry of Labor, MOHRE, Dubai Municipality, SIRA, RERA, TECOM, Dubai Chamber, Dubai Civil Defense, RTA.
Interpersonal & Communication
Client Communication, Cross-functional Collaboration, Problem Solving, Conflict Resolution, Teamwork, Feedback Management, Professional Etiquette.